The above review is correct - there is no way to contact Future Servers / OSHS by phone when there are problems and replies to emails are very slow. It seems as though this service is being managed on a part time basis with no regard to their clients. if you are hosted by them - move before you have a problem.

Very poor customer service, in fact non-existent. Fail to respond to emails, phone is always a message saying responding to other customers, leave a message. All this for a company which is supposed to be keeping you online. With domain not working, there seems to be no way to find out what's going on. Disgraceful. Leave if you are a current customer, do NOT give them your business if you are a potential customer.

Whoever runs this company should be ashamed.

This company used to be local, friendly and reliable. They got taken over (with loads of website downtime during that time) and then basically their customer service disintegrated.

Fairly reliable and stable, but if you need to do anything with their support (or anything goes wrong) forget it!

I've had an issue with connectivity now and having reported the problem I got essentially the same answer twice and since then nothing for over a week: yes a full week has gone by and no response at all. There is no phone number, no contact details, it really is dreadful. They had been hosting three of my sites, because (as so many others have said) in the old days they were brilliant but the new lot are hopeless.

I agree with David Abbot on review of Mar 1 2016. Under very similar circumstances, have been with them since 2000, and the personal service was impeccable until it was sold to the existing bunch - bunch being the operative word, as I no longer have a clue who I'm dealing with. The anonymity is staggering. Overall they've been pretty reliable, but less so than they used to be, and when something goes wrong their communication's dire. Tickets take about a day to be answered, and then in the vaguest of terms, cryptic even. The last one I had from them even suggested that there was no problem, and they're never signed off by anyone - just "customer service". I'm looking for an alternative that's more human.

Have used Future Servers hosting and email for a small local charity for about 12 years. Service was excellent - very fast response times to queries and someone available on the phone pretty much all the time, with very quick return calls when it was necessary to leave a message or email them. However, they were taken over three... four years ago (I think) and service has deteriorated significantly. The 'personal; touch' has totally disappeared.
Just recently we have been having intermittent issues with both email and access to our site for about five days. I have emailed them (via their web form) and phoned over a dozen times over the past few days. They never pick up, and have yet to respond to either my email (I gave them an alternative email address for obvious reasons!) or voicemail messages. Add to that their server lookup (tells you which of their servers you are being hosted on) says they don't host us! Very poor service. Will be looking to change provider at the first opportunity. If I ever manage to speak to them!!

Their customer care / support is hopeless - very slow to respond and they never answer the telephone. One of my email addresses has just been blacklisted because of spam off one of their servers.