Avis d'experts et d'utilisateurs par les clients de OneHost Cloud:
OneHost Cloud has spent 6 months designing our new Managed WordPress and Cloud Hosting solutions to be as fast as possible without impacting in reliability. Shared Hosting shouldn't be that complicated and with reliable and experienced engineers OneHost is proud to have a near 100% uptime for it Shared Hosting and for our Cloud and VPS Hosting we guarantee 100% up-time. Our VPS...
I have been using the Kali Linux VPS offered by Onehost and can say I am simply amazed at both their support and the performance of the server. I have reccomended onehost to my friends.
we are happy and have had zero issues in the 3 weeks we have been a OneHost customer. We have 2 VPS Machines running and are satisfied with them. One criticism would be their customer portal but we received an email stating they are upgrading so we look forward to seeing this.
A warm thank to the provisioning team. They assited me and answered all my questions and were very patient as i am no computer expert. Great work Onehost.
Glad we assisted you and answered all your questions. Our team is passionate about customer service and our management staff reward them each month for the best support times and resolutions as well as customer satisfaction scores.
As per the tickets notification we sent you we had notified that there was going to be a server reboot. In addition looking at the ticket you sent about not being able to access you stated you could not access for 1 hour NOT 4 hours as you incorrectly state here. In saying this the image you posted here is the customer portal and not your VPS as all VPS Machines were operational and accessible. We do not appreciate your blatantly misrepresenting the true facts .
This customer was notified via our ticketing system 24 hours in advance that the client area would be unavailable for a period of less than an hour. This downtime did not affect the access of customers VPS services in any way.
This is the ticket the customer sent.
Hello! Today my VPS and your site (onehostcloud.hosting) is not working more 1 hour. Please tell me whether even such disconnection in the coming days?
Looking at the downtime our client area was down for 37mins and as we use Cloudflare we can only assume that some caching was causing the issue. If the customer had asked via our live Chat system ( our website and live chat was available ) we would have kindly advised and rectified his issue.
We are getting tired of these bad reviews. Our first bad review was posted by someone who we caught ordering service with a fraudulent credit card and we notify them once our fraud dept completes their checks. Fraudsters dont like being discovered and the only recourse is to try and negatively impact our business by posting false reviews. Similar to this one when customers get upset they misrepresent the truth and hide facts that if they had followed our support procedures we would have assisted as our Live Chat System is available 24 hours a day 7 days a week.
I usually do not bother with such things but what I have experienced over the past few days deserves a quick review to inform others. We needed a VPS for our application and came across OneHost Cloud so we reasearched them and found nothing but good things.....I can see why. We have a complex and custom application and moving it from our old provider proved challenging so we opened a support ticket to see if we could get assistance. We received a response in 12 mins and conveyed all the issues and how our application worked. We had a dedicated engineer named Michael who within 90 mins had transferred and had our application working as it did prior to the transfer. He was amazing and deserves the highest praise for his professionalism and expertise. I am so happy that I have found a hosting provider that puts its customer satisfaction first and has the expert staff on hand to get things done. Thank you OneHost Cloud and I am certain that I am going to be a OneHost customer for years to come.
We are glad we could assist and your VPS is running exactly how you want. I have passed on your review to our team leader for review so the engineer is aware you are satisfied.
Thank you Michael. We are always striving to provide better service for our customers. We are rolling out our new Openstack Public Cloud to offer higher performance VPS Machines and much more Hosting Features.
We just love the fast support via their chat module. We need help then just a few minutes on the chat with their support team and every question is answered. Great work
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