1&1 vs CanSpace Solutions 2020

ervice que l'on peut même appeler le dimanche pour une petite question technique, c'est bien pratique. Hébergement stable, simple d'utilisation et contrairement à OVH, 1&1 est facile à joindre !!

oor performance and downtime, we knew we had to switch. CanSpace was recommended to me by some friends in the industry and I communicated to them how crucial it was to get our site migrated over, and that any downtime during the migration process meant lost orders for us. Their answers were incredibly well thought out and they took the time to explain every tiny detail. The switchover was so smooth I honestly could not believe it was that simple. They've also helped us make some tweaks to our site over the last few weeks that has had a significant impact on performance. We are extremely happy with CanSpace and would definitely recommend them for any serious business.

je vais devoir les poursuivre en justice pour facturation illicite.
Nous avions en place un contrat avantageux pour eux (car comprenant un web hosting que j'avais migré ailleurs), et une facturation bi-annuelle avec règlement par virement sur présentation de facture. Ils ont voulu imposer une migration vers un nouveau contrat hors de prix, mais surtout ils ont imposé un règlement par prélèvement automatique ! J'ai refusé et migré mon dernier domaine. Plusieurs mois après, je reçois des factures pour un contrat jamais souscrit (et "pour une offre pas mise en place" ! par un service de recouvrement. Mauvaise foi et refus des évidences s'en suivent, je dois porter plainte.
J'avais depuis longtemps remarqué que tout est fait pour que les clients d'offres low cost activent des options hors de prix sans avoir conscience du coût. Avec un prélèvement automatique, c'est le cauchemar assuré, vous n'aurez pas gain de cause.
Donc avis aux amateurs ! Attendez-vous au pire une fois que vous leur aurez donné accès à votre compte en banque...

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.