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1&1 vs Memset

Comparison
Options comparées Visitez 1&1 Visitez Memset
Tarif
34 forfaits d'hébergement 6 forfaits d'hébergement
Prix de départ 0,00 € / mois 151,03 € / mois
Domaine gratuit Oui Non
Bons de réduction Non Non
Avis des utilisateurs
1.6
2.2
Fiabilité 1.5
1.0
Tarif 1.8
3.0
Convivialité 1.5
4.0
Assistance 1.4
1.0
Caractéristiques 1.5
2.0
Avis d'utilisateurs
205 avis 1 avis
Dernier avis positif
Très bon service
Vandenbroucke L,
8.8
Service client au top, qui s'est bien amélioré. Aide très rapide, conseiller personnel, changement d'offre rapide aussi. Un service que l'on peut même appeler le dimanche pour une petite question technique, c'est bien pratiqu... Plus e. Hébergement stable, simple d'utilisation et contrairement à OVH, 1&1 est facile à joindre !! Moins
No reviews yet
Dernier avis négatif
renouvellement forcé
cedric ARN,
2.0
ils pratiquent le renouvellement forcé à toutes les étapes de leurs process et leurs conseillés sont formés à ca. j'ai été facturé 308 euros en un an alors que j'avais souscrit une offre à 2 euros
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... Plus ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Moins
Hébergements partagés
3 forfaits de 0,85 € à 7,74 €
Non
En dessous de 4 $

UNLIMITED

0,99 € / M
  • Espace : 100 GB
  • Bande passante : Illimité
  • Panel : other
Afficher le forfait UNLIMITED
Non
En dessous de 8 $

UNLIMITED PLUS

4,99 € / M
  • Espace : Illimité
  • Bande passante : Illimité
  • Panel : other
Afficher le forfait UNLIMITED PLUS
Non
Plus de 10 $

UNLIMITED PRO

8,99 € / M
  • Espace : Illimité
  • Bande passante : Illimité
  • Panel : other
Afficher le forfait UNLIMITED PRO
Non
VPS
5 forfaits de 4,30 € à 25,81 €
Non
En dessous de 4 $ Non Non
En dessous de 8 $

Virtual Server S

4,99 € / M
  • Espace : 30 GB
  • Bande passante : Illimité
Afficher le forfait Virtual Server S
Non
Plus de 10 $

Virtual Server L

9,99 € / M
  • Espace : 80 GB
  • Bande passante : Illimité
Afficher le forfait Virtual Server L
Non
Serveur Dédié
12 forfaits de 0,00 € à 258,22 € 6 forfaits de 151,03 € à 959,03 €
En dessous de 4 $

A8i

0,00 € / M
  • Espace : 1.95 TB
  • Bande passante : Illimité
Afficher le forfait A8i
Non
En dessous de 8 $ Non Non
Plus de 10 $

L4i

39,99 € / M
  • Espace : 1.95 TB
  • Bande passante : Illimité
Afficher le forfait L4i

1U 1xQuad-Core

175,46 € / M
  • Espace : 1 TB
  • Bande passante : Illimité
Afficher le forfait 1U 1xQuad-Core
Hébergements cloud
14 forfaits de 8,60 € à 305,56 €
Non
En dessous de 4 $ Non Non
En dessous de 8 $ Non Non
Plus de 10 $

Cloud Server M

9,99 € / M
  • Espace : 50 GB
  • Bande passante : Illimité
Afficher le forfait Cloud Server M
Non
Data Centers
3 de 6 2 de 6
Amérique du Nord Oui Oui
Europe Oui Oui
Asie Non Non
Océanie Oui Non
Amérique du Sud Non Non
Afrique & Moyen-Orient Non Non
Asssitance
5 de 6 3 de 6
Chat en direct Non Oui
Support téléphonique Oui Oui
Support courriel Oui Oui
Forum Oui Non
Guides vidéo Oui Non
Base de connaissances Oui Non
Support CMS
7 de 9 2 de 9
WordPress Oui Non
WordPress géré Oui Non
Joomla Oui Non
Drupal Oui Non
Magento Oui Oui
Fantastico Oui Oui
Softaculous Non Non
PrestaShop Oui Non
Zen Cart Non Non
Système d’exploitation supporté.
2 de 2 2 de 2
Windows Oui Oui
Linux Oui Oui
Langages supportés
6 de 7 0 de 7
PHP Oui Non
Java Oui Non
Python Oui Non
Node.js Non Non
Django Oui Non
Perl Oui Non
Ruby on Rails Oui Non
Support de base de données
1 de 3 0 de 3
MongoDB Non Non
MySQL Oui Non
PostgreSQL Non Non
Modes de paiement acceptés
2 de 6 0 de 6
PayPal Oui Non
Carte de crédit Oui Non
Skrill Non Non
Virement bancaire Non Non
Webmoney Non Non
Bitcoin Non Non
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