Been with them for 9 years now. Now plans on leaving. It’s really hard to find a host provider that has great customer service as well as great tech support. I’ve had nothing but awesome service since day 1. Keep doing what you do Knownhost.

This is the worst hosting provider i have ever dealt with! I have been forwarded to them by UnityMedia for a one year free hosting package with some basic features. I have reached out to them to cancel this 2 weeks before the... Plus year ended but they claim i need to send this ONE MONTH before it ends, or it's not possible to cancel the billing for the WHOLE NEXT YEAR!! So i had an invoice of 34EUR. Few days later, they send me an invoice of 38EUR because they could not bill my payment method for the first 34EUR, so they increased it by 4EUR...
This company uses ripoff strategy to take your money, absolutely crap. AVOID AT ALL COSTS, EVEN FREE PACKAGES! Moins

Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... Plus stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. Moins