I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whenever I need help (usually ...
because of my own lack of knowledge) they have talked me through the solution. These days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else.
I love this company, i am hosting with them since 3 years now,
they give you full support even after sale service which is very important,
how many times you ask the same questions, they keep answering and trying to solve the issues, I really like them and i think they are the best at the moment. I wish them best of luck.
very decent people.
I have done businesses with many companies like Namecheap, InternetBS, Namesilo, Dynadot and lot more but never seen such bad company like Blacknight...
Their website is completely horrible(UI/UX). I was circling through the whole website to find my invoice. Their Odin panel is from 90's and you will have a hard time to find what you need.
If you're not from Ireland they will ask shit ton of documents to provide you service and even some of the documents are too much(passport, national ID, credit card picture, utility bill, and what not). I never had this many documents required at any other company. Complete hell for privacy.
Customer support agents are egoistic as hell. Like others reported they just want to deal with customers asking for support. When I complained I am not okay providing this many documents the support agent immediately left the chat instead of providing any solution and after I rated the chat as bad the agent immediately joined again and asked if I want to cancel the order. I replied I want to cancel my order and my information deleted from their system. The agent left the chat again immediately!
Don't trust those TrustPilot reviews. They are mostly from "Ireland" and I suspect Blacknight themselves created those TrustPilot account and reviewed themselves.
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