Hi Gabriel, I hope it is okay that I respond in English rather than French. With all of our new dedicated root servers, there is a one-time setup fee, and then a monthly fee. In some cases, the setup fee and the monthly fee are the same number. I can understand how that might be lost in translation.
Our 30 day to the end of the month is a bit confusing, but is pretty common here. Here is a quick explanation: https://docs.hetzner.com/general/general-terms-and-conditions/30-days-to-the-end-of-the-month
The notice for this policy is on each page with a product or a product matrix. So for the EX servers, if you scroll down to "Terms", you will also see "Cancellation period", and "30 days to the end of the month". See also 9.2 of our Terms and conditions: https://www.hetzner.com/rechtliches/agb
Some customers in your situation will use the Marketplace (Marktplatz) on the Hetzner Forum to transfer a server to another customer for a bit of money. You could write a thread in the "Marktplatz" of the Forum, saying 'I have a [xx] server. Would anyone like me to transfer it to them? I will transfer the server to you for €xx.xx. The server is paid until [date].' And then other customers who are interested in the server can contact you. You can use Robot to set up the server transfer. In this way, you can get some money back. You don't cancel the server. After the transfer is done, the other customer is responsible for the server and for paying all future invoices.
Or you can follow these steps on Robot to cancel the server, and you can continue to use the server until the effective date of cancellation. https://docs.hetzner.com/general/cancellation/cancellation-robot
I am sorry that you're unhappy with our services, but I hope that this information helps you, even if it is just a little bit. --Katie, Marketing, Hetzner Online

It's a pity that you didn't see my replies to your various Trustpilot reviews.
Unfortunately I have to give you the same answer here as there. tutturu.tv is not hosted through us, but abuse@digitalocean.com
Therefore you have to send a message to Digital ocean so that someone can take care of the problem. Also Carcal.club is not hosted by Hetzner Online but by OVH, so it would be best if you contact them.
I am really sorry that you did not get an account with us and therefore are so angry with us.
However, we really do our best to make the internet a safe place for everyone. I hope that you will help us this time and report the pages to the actual hosters. --Helena, Marketing

They are working with pedo website like tuturru.tv or caracal.club.
They ddos me for 4 days, this website scam too with their server cheap

Hi Eterzere, Can you tell me why you think we are hackers? If you think that one of our customers may have attacked you using one of our servers, please let us know. We have an abuse form: https://abuse.hetzner.com/issues/new?lang=en
If you send us an abuse report, our team will send you a confirmation email with an abuse ID for your case and will investigate it and take action. --Katie, Marketing, Hetzner Online

Yes many people use their service from tutturu.tv and bear.cat for scam and do many bad things and they agree with it

Je confirme, je suis bombardé de spam et de phishing depuis un de leurs serveurs qui se termine ainsi: client.your-server.de ( quelque chose comme ça)

Hi Jordan, it's possible that our registration team rejected your account registration although you prepaid €20 on your account. We behold the right to manually check an account if the order looks suspicious. However, I can look into your case if you send me a ticket number. Sorry for the frustration.
--Julia, Marketing

yes they do that , for me they take 20€ and get ban