stead of my new server. However, the "support" person on the chat line felt that I should be able to go to the old server and change the setting to point to the correct server. Which would have been fine. If I actually had access to the server and it's new address.

After going around and around with the "support person" and being told the the Supervisor was too busy to help me. He "begrudgingly" made the changes that needed to be made to fix my issues. Only took 1 minute to fix the issue but 15 minutes of begging for them to fix it.

e more that others include services I didn't asked

f time, money & grief.

The migration occurred on June 26th. At first everything "seemed" okay. 1st my email stopped working. I figure it happened during the merge. I was lucky, got it back up again. However, I found out that within a few days all my sites would fail & disapear.
I spent days over the following weeks with chats, and support tickets trying to resolve the issues. The first time they fixed file permissions for sites and fixed some email setting. However, problems continued to happen over the next week.
Access denied for user...' error password, & email not accepted. I can't get into the cPanel or email or anything else.
I explained to the support through email & online chat over many hours, I posted copies of previous chats, screen captures.. etc. They tried to fix access to the client area, by modifying the permissions – but nothing changed.
I posted details again, and again. Requesting that the matter be resolved immediately, I know I am losing emails, and my business sites has been down for many days over the last few weeks.
Most times you don't even get replies to your requests for support. What I am about to do is find another host, and for them to migrate the accounts/sites.
I still have pre-paid hosting with Site5, and will request a refund of the balance, but I don't hold out much hope for that.
WARNING: If your hosting is with or by Site5, do yourself a favor and find someone else to host with. Save yourself the headaches.
Don't became another victim of the IXwebhosting – Site5.com debacle.
I received the following – canned response on just about every chat & email reply:
"I sincerely apologize for the inconvenience this might have caused. I have viewed your account and I was unable to find which application you are using and also, If you have any further questions, please feel free to contact us. We are available 24x7".

Here's the kicker – there is 'NO' way to contact them by phone & if you try contacting them via email: ***** NOTICE: Direct Email Ticket Creation Is Not Supported *****

AUTORESPONDER REPLY: Please be aware that your email has not been received. In an effort to improve our support and offer assistance even faster going forward, we’ve recently invested in our support teams and improved the overall structure.

Oh, you will (keep getting told) that the problems will be looked at by "senior admins soon". Believe me, It never happens.

e, as a result of the data migration, all of my websites went down for a considerable amount of time. The support was horrific. I could not gain access to my IX account as they had terminated it and because Site5 had not provided me with ANY information (login or cPanel or account information) I had absolutely no way of gaining access to my websites!!

After weeks of back and forth via emails trying to restore my account, I then found out my websites were going down again...all because they had not provided me with the information to update to new name servers!! It was absolute nightmare.

I eventually ended up terminating my account with Site5 and what I asked for a refund this was their answer:

"We will not refund you because your account was with IX Web hosting and not with us."

DO NOT USE them. They are scammers and will ruin the reputation and rankings you have built for your websites!!

ng sent to me and I couldn't understand why I was getting none of them. Site5 moved my domain and forgot to update the name servers! When escalated, yes they fixed it but couldn't care less about the pain they caused.

a new host today and will get my sites away from this sorry excuse for a hosting company, shame on you Site5 and it's parent company Endurance International Group!!

ustomer service - only chat that helpless.. I wish I've never knew them.
Didnt deserve even a star

ia cPanel. Tried to submit a ticket - ticket page routes one to unhelpful knowledgebase and live chat. I tried live chat 5 different times on different browsers, and it never worked. So I used the email option to contact them, and got a reply that the email had not been delivered because it’s no longer creating automatic tickets. So I went to Twitter, where they tell you to DM them. The DM option doesn’t work. This is the worst customer service experience I’ve ever seen from a webhost, worse than GoDaddy. I’ve spent 3 hours on behalf of a client trying to work with Site5 to get a SSL certificate which should be free installed. The issue is still not resolved, because we can’t reach anyone to help. Do not use them.