corners and make a profit. The service got outsourced to India, the simple navigation of the site is out the window, and the site got FAR less reliable than it once was. Such a shame.

sting customer - refunds only for new customers. What - but I never ordered the services. If they checked their chat logs they could confirm. Oh, and it doesn't appear they are in Austin (or in the US) anymore. STAY AWAY from ASO. They will charge you and then not reverse or refund you the charges.

company that has destroyed many other web hosts. Service and support declined and are now in collapse. Support is utterly incompetent and uncaring. There are preposterous issues and outages, They are dangerous to your business.

. Recently (dec 2017), my domain went down and I could not receive email from outside the domain. This problem has been going on for days. I have contacted support 3 times. I'm pretty sure their tech support is in India and it did not used to be that way. This is absolutely unacceptable. Who needs this? I don't. Luckily, my hosting account is up for renewal in 2 months and I will not be renewing. I will go somewhere else. Do not choose ASO for hosting or any other web service.

reat, no need for another account. I buy the IP.

A ticket was opened for this IP so billing could follow up and all.

Then another guy comes to reply to the ticket saying I actually do need a 2nd cpanel account for it. Oh, well...

I go and buy a 2nd account.

Then go back to the ticket and tell them I bought it and that they should now assign the IP to that 2nd account.

A third guy comes to reply to the ticket and tells me they actually cannot apply the IP to that 2nd account because they run some OS there that doesn't support that.... Are you f***** kidding me?!

I had it. I asked for a refund for both IP and the new account that I pad an annual price for.

They refunded the IP. And here comes the crown jewel...

They didn't want to refund the new hosting account because per their terms any non-first time account is not eligible for a refund.

I told them they told me to get a 2nd account in order for the dedicated IP to work with a separate domain. Can you believe that?! They ask you to buy it, they mess up and will not refund it because they will stick to their terms like it's your fault?! INCREDIBLE!

Well, actually, now that I read all the bad reviews that piled up for them through the years I certainly can believe what just happened to me. Fits in just fine.

STAY AWAY, FOLKS!

it out. when I (stupidly) cancelled with them before migrating to a new host - they deleted my site and held it for ranson $150.00. I have had to have my website built again and it does not exist at the moment.

ned A LOT, making me lose countless clients and money!!!,) I leave the chat feeling disappointed and furious. These guys can really wreck your day, I'm serious. If your business requires an ONLINE site, then don't go for this provider. You will only lose time, money and faith in humanity. RUN. Whatever ASO once was is long gone. DO NOT ENGAGE!

online payment they can take your money instantly under any pretense but it takes 7-10 days to give it back.

I ordered Domain Privacy or whatever it's called having been phoned and emailed by every Indian who ever built a website the last time I registered a domain for weeks - an experience I did not want to repeat. Within a matter of hours my phone rang. Then my inbox started filling up. With emails from every indian who ever built a website. So I get into a support chat window in the client area.

It's quickly apparent that the person who answered is balancing multiple inquiries at once because he would keep saying "please give me 5 minutes while I look into your enquiry". Five minutes later he would return to say "please give me 5 minutes while I look into your enquiry". I typed explicitly that I wanted a refund having explained the nature of the problem clearly in my original chat message.

Not only did the support person completely ignore this request - he simply went ahead and manually applied the privacy setting - a pointless gesture because even in the time I was waiting for him to "look into the problem" I received 2 unsolicited phonecalls and multiple emails offering "Web design and SEO services". And I say pointless because anyone looking for new business has already harvested and databased my email address and phone number.

He came back and explained that he had applied the privacy setting and I re-emphasised I wanted my money back because of their failure to offer the service I paid for. He refused. He had applied the setting and since that could be undone he was not willing to apply a refund. I demanded the matter be escalated and I'm still waiting. And not in silence might I add. My phone is still ringing and I wake up to a stack of emails each morning as more come through the day.

I still stand by the server configuration and packages offered by ASO. But these are a legacy of a company that was brought out. The new owners treat web hosting as a quantity based exercise designed to fill their pockets and nothing more. Whatever good memories you may have had of ASO are over. What's left is a soulless, greed-driven pale reflection of a once great host that, once they have your money, have no feeling for you and no regard for the quality of what they do.

And be warned. The company that brought them out also owns Bluehost.

ail stopped working. Their answer was to have a Senior Tech Email me....
I repeated, I believe about 6 times, that my email was not working so emailing me would not work and each time they would tell me that a Senior Tech would get back to me via Email.
-NO PHONE SUPPORT!!!!!

So I moved my site to a new host. On the phone with the New Host they were able to resolve the issue with the email, which apparently migrated with the Cpanel BU, in about 5 minutes.

If you do cancel, which you should run to do, make sure you replace your credit card info with a gift card info, perhaps one that has a $1 on it. That way if they try to bill you they can't. There is no way to delete your Credit Card info. Also make sure to tell them to DELETE ALL Billing and Credit Card Info.

My advise is to stay as far away from this company as possible. And for anyone who has had horrible dealings with them report them to the Better Business Bureau.
These guys should not be in business.

This company doesn't even deserve a 1, their's is a total Zero for ALL services. And NEVER should be a choice in the rating.