Hello Vincent, I would like to sincerely apologize for the inconvenience. I want you to know it is not our intention to make you feel this way. We truly understand where you are coming from. However, we hope you understand that Domain Backorder in the first place is not a guaranteed service as per the link below on our Help Page. https://www.crazydomains.com.au/help/does-domain-backorder-guarantee-a-domain-will-be-registered/. You may also check our Terms of Service which was agreed https://www.crazydomains.com.au/privacy/terms-domains/#privacy. After a careful investigation, we managed to processed your request refund last May 3, 2021. This should reflect to your next billing cycle. For faster processing of your refund, you may contact your respective bank directly. We tried reaching you through the phone number on file, unfortunately, we are unable to reach you successfully. We also sent you an email where you can express your response or if you still need clarifications with the "Back order" query. We hoped to receive you response. Stay safe. Von D Online Review Manager