Host4Geeks vs Hostwinds 2021

pleasure to work with as solid, reliable hosts.

t facing some issues like stopping and some other error in connections, it will be solve while i will contact their support and actually most not facing any problem at all!
now in 2020 i renewed my domains there and my reseller subscription and i start see how they ignored their business and almost left their work!
i add funds to my account and i searched on domain in their panel and i see it's available to register! so with my funds in the account i paid the cost of the domain name, and i see in the domain panel that domain is still under (pending) status for 1 - 3 days and who work in this industrial he will knows that it takes only couple of minutes if am right so i opened so when i talked to the customer service (live support) they are sooooo late and take a lot to answer 1 question and running away for answering and solving my issue so at the end he says you most open ticket for another employee will solve and help your issue! so i open ticket since 12/12/2020 and i keep waitting the department to answering and solving my issue but guys every day until this review in 12/21/2020 no body answering me!!!!!!
i will move out definitely and im very upset why they become like this they were very nice and taking care of their customer.

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.