I requested a refund.
And apparently refunding money is an extraordinarily complicated concept at BlueVPS.
Their staff have repeatedly claimed t
...hat my refund was already processed:
“We have refunded your funds.”
Then:
“They will arrive within 24–48 hours.”
Then:
“We have already submitted the refund request.”
Then:
“The refund was initiated before the holiday.”
Then:
“We have refunded your funds.”
And now suddenly:
“Please allow up to 7–21 business days.”
I've repeatedly asked them for proof that the refund was actually initiated. A transaction ID. A payment-provider reference. A refund ID. Anything.
Instead, I get another variation of “please wait.”
This is an absolutely pathetic way to handle a customer's money.
If the refund was actually sent, show the transaction/reference. If it wasn't sent, then stop repeatedly telling me that it was.
The entire experience is basically:
Advertise a server → accept payment → reveal that the advertised server isn't actually available → attempt to substitute something else → customer rejects it → promise a refund → repeatedly claim the refund has already been processed → refuse to provide proof → keep extending the waiting period.
Whether this is incompetence, an utterly broken billing system, or something worse, the customer is left with exactly the same result: BlueVPS has my money and keeps giving me contradictory explanations instead of evidence.
I wouldn't trust this company to accurately advertise a server, let alone handle a refund.
If you can't provide the product you advertised, don't sell it. And if you promise a refund, actually process it — don't make the customer beg for proof that you even initiated it.
Stay away.
